Complaints are an important way for the management of Evernew Caravans to be accountable to our customers, as well as providing valuable information to improve both our products and customer service and the way we conduct our business. While we don't like to hear our customers are disappointed with any aspect of our business, we do appreciate that from time to time this may occur for any number of reasons.
If we can't resolve your complaint on the spot we'll acknowledge it and try to resolve it as quickly as possible. In some cases where there are complicated facts or circumstances, or where we need to deal with third parties, it may take a few weeks to investigate your complaint and address your concerns.
Gather all supporting documents, photos or other information relevant to your complaint. Then think about the questions you want answered and decide what you want us to do.
Please contact your sales person directly, their contact details can be found on your sales paperwork. Alternatively contact the Evernew office on the details below. explain the problem. You can contact our team by phone or email. They will review the situation and if possible resolve it straight away. If the issue requires further investigation or to book your caravan in to our workshop we will contact you to let you know. Letting us know about the problem is often all that's required to fix it.explain the problem.
If you are dissatisfied with the response you receive, you can contact our management team by phone or email. They will review the situation and contact you with a written response within 7 days.
Phone: 03 9459 7516